Returning Items

You have the right to return products to us in mint condition up to seven days after first having received them to receive a full refund. To return any product, please send it to the Customer Services Team at the following address:

Wienerworld Ltd Returns
Unit 7 Freetrade House
Lowther Road

Our VAT number is GB 346 695 319

Faulty Goods: If the goods you have ordered are faulty in any way, or different from those you ordered, then we will provide a replacement or full refund. In the first instance please either call our Customer Services Team or e-mail when we will give you instructions for the return.

All our sales are directed through the services of Paypal and are subject to Paypal's Terms and Conditions.  If you do not have a Paypal account you can still order from our website using a credit or debit card.  However if you prefer to pay directly to Wienerworld, we accept credit/debit card payments over the phone or alternatively by cheque in the post.