Ordering Products From Us: The price you will pay for the goods will be clearly indicated on the site, and will be inclusive of VAT if applicable but will be exclusive of any customs or import tax if chargeable. The cost of post and packing is included in the prices quoted on the website. You have the right to cancel your order once you have placed it prior to dispatch of the goods in question. To do this, please contact our Customer Services Team on 020 8206 1177. You have the right to return products to us in mint condition up to seven days after first having received them to receive a full refund. To return any product, please send it to the Customer Services Team at the above address. Our VAT number is GB 346 695 319 Faulty Goods: If the goods you have ordered are faulty in any way, or different from those you ordered, then we will provide a replacement or full refund. In the first instance please either call our Customer Services Team or e-mail ordersplease@wienerworld.com when we will give you instructions for the return, along with a freepost address. All our sales are directed through the services of Paypal and are subject to Paypal's Terms and Conditions. If you prefer to pay directly to Wienerworld, we accept payments by debit or credit card, cheque or postal order and orders and payment should be sent to our Customer Services Team at the above address. We accept orders by telephone, e-mail, fax or post.